Returns & Exchanges

At Polydor Store UK, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return your items within 30 days of receipt for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags are attached and the items are in their original, unused condition.

3

Ship the Package

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location across the UK.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing