Frequently Asked Questions

Everything you need to know about shopping with Polydor Store UK

What are your standard shipping times within the UK?

We offer standard delivery within 3-5 business days. Express shipping options are available at checkout for next-day delivery on orders placed before 2 PM.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Polydor Store UK accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Currently, we primarily serve the United Kingdom. However, we do offer shipping to select European countries. International shipping rates and times are calculated at checkout.

How do I contact customer support?

Our customer service team is available Monday through Friday via email at [email protected] or through the live chat feature on our website.